Ready to roll up our sleeves
Much like our namesake condiment, we're a versatile addition to any mix. There are a variety of ways that we can work with your business to complement your team. Our approach is hands-on and solution-focused.
Our Approach
Troubleshooting
We're here to help tackle those tricky people challenges. Whether it's addressing a performance issue or navigating a redundancy, we can step in to steady the ship and guide you through. From sensitive conversations to complex grievances, we can "do the doing" or empower your team through coaching or training. We understand that certain matters can be time critical and so, when you need us urgently, we're ready to respond.
Compliance Assured
Employment law and regulations are constantly evolving and keeping up can feel like a full-time job. Our team stays ahead of the curve, so you don't have to. We'll keep you up to date and guide you through the legal landscape with simple, practical advice, ensuring that your organisation stays compliant without unnecessary stress. From policy reviews, to best practice recommendations, we've got your back.
Practical Application
Advice is only the first step - what really matters is putting it into practice. At Mustard, we don't just tell you what to do; we'll roll up our sleeves and help make it happen.
Whether it's drafting documents, attending key meetings or implementing new processes, we'll work alongside you to ensure changes are seamlessly integrated into your organisation.
Proactive Risk Management
The best way to handle problems is to prevent them from happening in the first place. We'll help you identify potential risks before they escalate, offering proactive strategies to safeguard your organisation.
With our experience and insight, you'll feel confident navigating potential challenges and will be safe in the knowledge that you are protecting your team and organisation.
Continuous Improvement
Great people practices don't happen by chance - they're built through consistent, thoughtful improvement. We're committed to helping you refine and enhance how you manage your team.
From suggesting innovative ideas to supporting you in implementing positive changes, we'll work with you to create a workplace where everyone can thrive.
Resources
HR can be complex but the right tools make all the difference. From custom guides and templates, to ready-to-use materials, we'll equip you with practical solutions to tackle challenges head-on.
Enhance your HR toolkit with our resources, which are designed to save you time and deliver results. For fellow HR practitioners, think of us as your behind-the-scenes partner - helping you work smarter, not harder.
How to get started
Initial Enquiry
From your first contact with Mustard we aim to...
- Respond within 48 hours
- If you've not booked an appointment already, we'll arrange to speak with you over the coming days
- We offer a phone or Teams call (or if you're local, we'll shout you a coffee in-person!)
Free consultation
We offer a free 20-30 minute consultation in order to understand a little more about you, your organisation and what you're looking for. We'll:
- Listen to the reason(s) you've made contact with us
- Ask you a few brief questions to establish your needs
- Summarise our understanding and explain how we think we can assist, including any options
- Explain next steps, including when you should expect to hear from us
Proposal
We'll usually follow up with a tailored proposal, including:
- Estimated timeframes
- Our fee structure
- Our Terms of Business
- The option to ask any questions or request to discuss further
Should you wish to go ahead, you can indicate your agreement via digital signature and we'll get the ball rolling!
Onboarding & Ongoing Support
Once we start working together:
- As a new Mustard client you'll receive an onboarding pack, giving you all the information you might need about working with us.
- Depending on the nature of the work you engage us for, we may ask you to complete some initial 'getting to know you' information to make it easier for us to quickly get started
- Optional check-in's & supportive account management
What we ask of you
We believe in working openly and collaboratively with our clients (and we really hope you share our values). Most of the time, we can crack on with what we've agreed. Occasionally, we may need input from you or a chat to discuss options.
We totally get that you have other priorities (you probably wouldn't have engaged us otherwise), and we pride ourselves on being flexible. All we ask is that communication stays open, so we're all on the same page. If something needs to happen on a tight deadline, it's helpful if you're available - or can appoint someone who is - so we can deliver our best work for you.
P.S. As a small business, we really appreciate being paid on time - it keeps the wheels turning!